At 365shope.com, we prioritize customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for purchases made through our platform.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • The product is defective, damaged, or not as described.
  • The product was not delivered within the promised timeframe.
  • The order was cancelled before shipment.
  • The product was returned within the eligible return window (see Return Policy).

2. Refund Request Process

To request a refund:

  1. Log in to your account and navigate to My Orders.
  2. Select the relevant order and click Request Refund.
  3. Provide a valid reason and upload supporting documents or images.
  4. Our team will review and respond within 48 hours.

3. Refund Methods

Approved refunds will be processed using the original payment method:

  • Credit/Debit Card: 7–10 business days.
  • UPI/Net Banking: 5–7 business days.
  • Wallet/Store Credit: Instant or within 24 hours.

Refunds will include applicable taxes and shipping charges if the issue is due to our error.

4. Non-Refundable Items

Refunds will not be issued for:

  • Products marked as non-returnable.
  • Perishable goods, personal care items, or customized products.
  • Items returned without original packaging or accessories.

5. Partial Refunds

Partial refunds may be granted in cases such as:

  • Missing components or accessories.
  • Minor damage not affecting product usability.
  • Late delivery but product accepted.

6. Refund Timeline

Refunds are typically processed within 7–10 business days from the date of approval. Delays may occur due to bank processing times.

7. Dispute Resolution

If you are dissatisfied with the refund decision:

  • Contact our Grievance Officer at [https://365shope.com/privacy-policy/].
  • You may escalate unresolved issues to the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 

8. Legal Compliance

This policy complies with:

  • Consumer Protection Act, 2019
  • E-Commerce Rules, 2020
  • Information Technology Act, 2000

We do not include clauses that deny refunds for defective goods, delayed deliveries, or misrepresented products 

9. Contact Us

For refund-related queries, reach out to:

Email: support@365shope.com
Phone: [+91-8448461184]

Last Updated: [15 Jan ,2025]

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